Returns & Exchanges

At Carote, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unused items in their original packaging. Whether you received a damaged product or simply changed your mind, our team is here to ensure a smooth and transparent refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for the return.

• 2.
  Prepare the Package

  Securely pack the items in their original box, ensuring all lids, handles, and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.